Understand how your customers feel about your products

Sentiment analysis plays an important role when your customers are reviewing your products and experiences online.

Sentiment ML leverages AI to quickly analyze your customers’ reviews, ratings, and comments posted across your online channels. It empowers companies to create unique customer experiences and build products that customers love.

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Benefits of Sentiment ML

Increase Customer Satisfaction

Sentiment ML inspects your customer feedback and identifies the prevailing subjective opinion, especially to determine a customer’ attitude as positive, negative, or neutral.

 

Harnessing this type of data will help you define key areas for improvement to increase customer satisfaction.

Reimagine your Customer Experience

Sentiment ML was built on Google Cloud, using different natural language processing and text analysis. 

 

Understanding how your customers feel about your products is key when it comes to optimizing your customer journey. 

 

This solution leverages these technologies to help brands deliver real value and create unique customers experiences.

Built for all

This solution can be leveraged by different teams, including product, marketing, and customer success teams. 

 

Sentiment ML was created for retailers and businesses with presence in the e-commerce space.

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