Customer Experience

Delivering a great Customer Experience and also reducing the friction of complaints by leveraging AI

Customer Experience

It is essential to analyse your customer interactions to hit the right audience at the right time. Pluto7 solutions are constructed to empower businesses to create truly unique customer experiences. Turning customers into brand advocates is possible with AI and Google Cloud.

 

Understanding the customer journey is all about analyzing more data, faster. Many marketers try to “skip ahead” to a single view of the customer, but there is tremendous value to be gained simply by making data more accessible. Pluto7 AI-driven solutions help marketers get more access to customer data and spot meaningful trends in purchase behavior.

Customer Experience Solutions

  • Demand ML

    Demand ML understands the pattern in your supply chain data to more accurately source the quantity of products needed to meet customers expectations.

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  • Marketing ML

    Marketing ML  help marketing team deploy scalable AI-driven solutions for dynamic segmentation, product recommendation, and much more.

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  • Sentiment ML

    Sentiment ML leverages AI to quickly analyze your customers’ reviews, interactions across your online channels. Marketing teams can elevate the customer experience and optimize campaigns based on real customer feedback

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  • Value Chain ML

    Value Chain ML is a comprehensive solution that is built on Google Cloud Platform. It intelligently connects unrelated functions of business, starting from procurement to production, and from marketing to after-sales services.

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  • Sales ML

    Sales ML helps ensure the overall sales success and ongoing renewals of your current customer base. Unleash the power of your pipeline data and sales data to increase customer retention.

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  • Contact Center AI

    Enable 24/7 access to immediate conversational self-service, with seamless handoffs to live agents.  Provide continuous online support while identifying intent and providing real-time assistance.

  • Return ML

    Return ML analyzes customer sentiments by tracking the return history. It also helps you re-calibrate your product design or functionality by analyzing number of return requests submitted

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Transform your business by leveraging the power of Machine Learning Artificial Intelligence, Analytics, and IoT solutions.

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